A Digital Shift in Order Management for B2B FMCG Food Supply
The development of a state-of-the-art mobile application automated order management, enhanced communication efficiency, and implemented a flexible credit system, significantly transforming the client’s operations. This solution led to more efficient processes and increased profitability, showcasing the expertise of Ace Assured.
Sector
FMCG
Tech Stack
Laravel, Flutter, MySQL
Compatibility
Android, IOS
Challenge Faced
The client relied on an outdated order management process, where sales personnel physically visited stores to record stock needs and manually allocate orders. This approach led to:
- Increased labor costs due to the need for more manpower.
- Time-consuming coordination during store peak hours.
- Dependency on customer availability, which often led to delays and inefficiencies.
The client needed a solution that could automate this process and reduce operational costs, while ensuring a seamless experience for both the supplier and customers.
Challenge Faced
The client relied on an outdated order management process, where sales personnel physically visited stores to record stock needs and manually allocate orders. This approach led to:
- Increased labor costs due to the need for more manpower.
- Time-consuming coordination during store peak hours.
- Dependency on customer availability, which often led to delays and inefficiencies.
The client needed a solution that could automate this process and reduce operational costs, while ensuring a seamless experience for both the supplier and customers.
Services Provided
UI/UX Design
Crafted an intuitive user interface that minimized user training and maximized ease of use, ensuring smooth adoption by store managers.
Mobile Application Development
Developed the app using Flutter for cross-platform functionality and Laravel for robust backend support, ensuring high performance and reliability.
Admin Panel
Created a comprehensive web panel that enables the client to efficiently manage orders from multiple stores, ensuring real-time tracking and oversight.
Credit Management System
Implemented a postpaid system where each store was allocated a credit limit. Once the limit was reached, stores would need to settle their balances to continue ordering.
Live Deployment
Successfully hosted and deployed the application on both the Google Play Store and Apple App Store, making it accessible on Android and iOS devices.
Our Process
Ace Assured analyzed the client’s workflow and designed a mobile application to digitize the entire ordering system. The core idea was to shift from manual order-taking to a self-service model for customers, allowing them to place stock orders directly via an app. The system would instantly notify the supplier of any new requirements, ensuring orders were processed without delay.
Business at a Glance
A prominent B2B FMCG food supplier catering to retail stores, offering both packed and unpacked food items, including meats. Their customer base relies on timely and accurate stock replenishment to maintain business continuity.
Difference We Made
The implementation of the mobile application significantly reduced labor costs by eliminating the need for physical sales visits and manual stock management. Store managers could now place orders at their convenience, even during peak business hours, resulting in saved time and improved operational efficiency. The integrated credit system simplified payments and provided better financial control for both the supplier and their customers. Overall, the solution enabled the client to streamline their operations, reduce costs, and position themselves for scalable growth.
